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Last updated September 27, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
(2) RETURN PROCESS
Return shipping charges (RSC) if:
|Return Code||Description||Paid By|
|RSC/NFN||item is not faulty and everything is as per section (1)||Customer|
|RSC/NFO||item is not faulty and everything is as per section (1) but outside the fourteen (14) days||Contact us|
|RSC/FRR||Item/s is faulty on receipt and reported within fourteen (14) days as per section (1)||22LUSH|
|RSC/FIW||Item/s is faulty after the fourteen (14) days as per section (1) but within the terms of section (4)||Customer|
|RSC/FOW||Item/s is faulty after the fourteen (14) days as per section (1) and after the terms of section (4)||
|Missing Items from the receipted order, see section (6) for details.|
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
(4.a) Please Note
We provide a 90-day warranty for all electronical goods from the date of purchase. Our product warranty provides cover for mechanical and electrical breakdown, but will be limited to 90 days and will not cover cosmetic damage, general wear or accidental/liquid damage.
Your warranty does not cover faults caused by accident, misuse or accident.
If there is any visible outer damage or signs of dropping, then your warranty will be voided for those products.
If your product has exceeded our 90-day warranty, we would advise you to contact the manufacturer directly as most electrical products come with a 1-year manufacturer warranty.
(6) MISSING ITEMS / WRONG ITEMS
If you have missing items in your order, we would highly recommend you to check your order once again and to check all corners of the packaging material used. Most times customers find the items believed to be missing after making this check again.
For any orders containing errors and/or shortages you must notify us within 24hrs of receipt.
If you have any questions concerning our return policy, please contact us at:
WhatsApp: +4407737105675 | Email: firstname.lastname@example.org
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